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Chromebook Help & Tips

If you are new to the school district and do not have a Laptop or login information- Please notify (any of your) teachers. They will email me and I will get a laptop ready ASAP. Or come by the Library and see if I have one ready for you. (or email Mrs. Eide)

Incoming 9th graders - If you haven't had a chance to "swap" laptop yet, the next opportunity will be Tuesday at Lunch. In the Senior Lounge in the Commons. 

10, 11 or 12 Grade - If your Chromebook isn't working, look through the list of "fixes" below. If nothing helps, bring your laptop anytime for a "swap". If you have broken it, make sure to "re-up" your CPP (Chromebook Protection Plan)

Mrs. Eide is available in person and via email. M-F 7am-2:30pm Monday-Thursday. You can find Mrs. Eide in her office in the library.   

If you are having issues with your laptop, here are some ideas that might help:

Password isn't working

All student passwords will be reset to the default password configuration on August 24, 2020. Your parents/guardian will have received an email with the format for your new password. If you are still unable to log into your computer with the default password please email Mrs. Eide. Please include your computer log in, your date of birth, name of parent/guardian to verify your identity. 

Chromebook wont turn on

Is it charged?

Double check the charger is it plugged into an active electrical socket. Sometimes they have a switch on the wall, make sure it's on. 

Does the charger have a good connection? There are two sockets on the laptop - one on each side of the laptop, try the other one.

Is there a Red Light on the left side of the laptop? If there isn’t any light then let it sit charging in an active electrical outlet for 10 minutes. If no light appears you may have other issues, email Mrs. Eide.

It has a green light but wont turn on. Do a hard restart - Hold the power button for a super long time – like 1 minute. Let go of the button, wait about 15 seconds then push the button again.

The charger isn't working or you lost it. New ones can be purchased from Amazon

"I'm logged into my ChromEbook, but it wont connect to the 'Hello ID/RSD log in portal"

If restarting doesn't help, then go to your nearest RSD school. You don't need to go inside just near a window or doorway. Restart your computer. If it still wont connect to the Portal, then email Mrs. Eide

Screen is Frozen

Do a hard restart = Hold the power button until the screen goes black. You will need to hold the power button about 1 minute. When the screen goes black then tap the power button once again to restart.

YOU Keep having to log into Canvas/wrong password

Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.

If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the, then your regular computer password

Can't remember password to Dreambox or Office or Career Cruising

Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.

Can't remember my  log in or computer password

Email Mrs. Eide

Can't remember how to log into Skyward

Go to the Skyward help page

How to attend a ZOOM meeting

Zoom meeting links will be posted in your teacher's Canvas page. 

I can't open documents from Canvas, Documents are blank

Make sure you have restarted recently, this will update all the apps. The process to open a document has changed a little bit. What you need to do is From Canvas >Click on the file you want to download then navigate to either Google Docs or Word  from the Hello ID/RSD portal, then:
Google docs: Click on the +New button > Folder Upload>Downloads>Click on the file they want>upload
Office 365/Word: Click on Upload and open>the "My Files" opens> select the file to upload>Open
Then open from Google docs or office 365. 

Lost your Stylus

We will not charge you if you lost or broke your stylus, but we will not replace it. Here is a link to replace it.

If your Chromebook is broken, or you tried the applicable tip above, please email Mrs. Eide at Be well & WASH YOUR HANDS!