Chromebook Help & Tips
If you are new to the school district and do not have a Laptop or login information- Please plan to see me in my office in the Library during office hours 7-2.
Mrs. Eide is available in person and via email.
If you are having issues with your laptop, here are some ideas that might help:
8/29/2022 Default Password Change
The new password update for students is complete. If you are still struggling please shutdown your chromebook. Restart and try again. Be sure you are using your outlook email email@example.com. Use the new password configuration. You will be required to change your password.
Unable to login
To login to a Chromebook you must use your outlook email - firstname.lastname@example.org
Your password is ######RSD22
- If you are asked to change your password or your password has expired it will ask for your old password. That is the one you have been using, probably ######RSD22
Then you create a new password - Microsoft has specific requirements for passwords: The rules on what is an acceptable password are:
- 8-12 characters long
- not your name
- not your id#
- no spaces
- it must include 3 of the following: upper case letter, lower case letter, number, special character (!@#$%^&*)
Example: One.letter1 or Hazen2022
If you are asked to log into google, tap "forgot my password", tap "proceed anyway". If you are still stuck, please close all browser tabs and restart the Chromebook.
Computer Password isn't working
All student passwords will be reset to a new default password configuration on August 29, 2022. The new default password will be sent to parents via email. If it requires you to change your password after using the default, see new password requirements above.
This format is for Middle and High School students. The format is different for Elementary Students. If you are still unable to log into your computer with the default password please email Mrs. Eide. Please include your computer log in, your date of birth, name of parent/guardian to verify your identity.
I was able to log in and change my password, but I can't see my Canvas classes - New to the district student will experience a few day lag getting accounts set up and everything syncs.
Your user name for Skyward is fir.las###, hopefully you saved your password on your computer. If not follow the steps to reset your password found on the Change a Skyward Password page
You lost your Chromebook
If you believe you have lost your Chromebook, let Mrs. Eide know right away. She can disable it so that it won’t be of any use to anyone. Often students accidentally swap or walk off with an extra Chromebook as they work on group projects. Having Mrs. Eide disable it alerts the user there is a problem. They will be sent to Mrs. Eide to “fix”. If it is found it will be returned to who it was assigned to. In the mean time, Mrs Eide will assign a second Chromebook to you while we wait for the “lost” one to surface. You should know, the CPP doesn’t cover lost Chromebooks. If it doesn’t turn up, you will have to pay for it.
If your Chromebook is stolen, please notify Mrs. Eide for next steps.
Chromebook wont turn on
Is it charged?
Double check the charger is it plugged into an active electrical socket. Sometimes they have a switch on the wall, make sure it's on.
Does the charger have a good connection? There are two sockets on the laptop - one on each side of the laptop, try the other one.
Is there a Red Light on the left side of the laptop? If there isn’t any light then let it sit charging in an active electrical outlet for 10 minutes. If no light appears you may have other issues, email Mrs. Eide.
It has a green light but wont turn on. Do a hard restart - Hold the power button for a super long time – like 1 minute. Let go of the button, wait about 15 seconds then push the button again.
The charger isn't working or you lost it. New ones can be purchased from Amazon.
"I'm logged into my ChromEbook, but it wont connect to the 'Hello ID/RSD log in portal"
If restarting doesn't help, then go to your nearest RSD school. You don't need to go inside just near a window or doorway. Restart your computer. If it still wont connect to the Portal, then email Mrs. Eide.
Screen is Frozen
Do a hard restart = Hold the power button until the screen goes black. You will need to hold the power button about 1 minute. When the screen goes black then tap the power button once again to restart.
YOU Keep having to log into Canvas/wrong password
Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.
If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password
Can't remember password to Dreambox or Office or Career Cruising
Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.
Can't remember my log in or computer password
Email Mrs. Eide
Can't remember how to log into Skyward
How to attend a ZOOM meeting
Zoom meeting links will be posted in your teacher's Canvas page.
I can't open documents from Canvas, Documents are blank
Make sure you have restarted recently, this will update all the apps. The process to open a document has changed a little bit. What you need to do is From Canvas >Click on the file you want to download then navigate to either Google Docs or Word from the Hello ID/RSD portal, then:
Google docs: Click on the +New button > Folder Upload>Downloads>Click on the file they want>upload
Office 365/Word: Click on Upload and open>the "My Files" opens> select the file to upload>Open
Then open from Google docs or office 365.
Lost your Stylus
We will not charge you if you lost or broke your stylus, but we will not replace it. Here is a link to replace it.
If your Chromebook is broken, or you tried the applicable tip above, please email Mrs. Eide at email@example.com. Be well & WASH YOUR HANDS!